Hosting Technical Support


 Part-Time Contract

 [email protected]

Do you have experience providing technical support for web hosting? Want to work from anywhere? Invulu has a position for you!

We are seeking a technical customer support representative for our hosting business, Kahuna Host. This is a part-time, work from home position. Applicants should be dedicated, self motivated and knowledgeable. We are seeking 2-3 hours of customer support on a daily basis in the form of answering tickets, live chat, assisting customers with basic hosting needs and assigned duties.

Job Description:
  • Provide prompt support via tickets or live chat.
  • 2-3 hours daily, preferably splitting the time for mornings and evenings.
  • Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  • Perform miscellaneous duties as assigned.
Skills and Qualifications:
  • Proficient using cPanel, WHM, FTP, domain and email management and other hosting related tasks.
  • Excellent written communication skills in English.
  • Outstanding customer service skills in any situation.
  • Ability to troubleshoot a variety of hosting issues.
  • Experience with documenting procedures.
  • Ideally a couple years experience with hosting support or management.